Complaints

How to complain

Email info@sizzleandsteel.co.uk with your name, order number, contact details and a clear description of the problem and the outcome you are seeking.

What happens next

We will acknowledge and investigate the complaint, may request supporting information and will respond within a reasonable period. If the matter concerns damaged or faulty goods, photographs may help us assess it.

Unresolved complaints

If we cannot resolve the matter directly, we will tell you whether an alternative dispute-resolution provider is available or required for the dispute. This procedure does not restrict your right to seek independent advice or use the courts.