Returns & refunds

This policy is in addition to your statutory rights under UK consumer law.

Changing your mind

For most goods bought online, you may tell us that you wish to cancel within 14 days after the goods are delivered, without giving a reason. After notifying us, you normally have a further 14 days to return the goods.

To cancel, email info@sizzleandsteel.co.uk with your name, order number and a clear statement that you wish to cancel. You may also use our model cancellation form.

Condition of returned goods

You may handle an item as you would in a shop to establish its nature, characteristics and function. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary.

Return costs

Unless the goods are faulty, incorrect or not as described, you are responsible for the direct cost of returning them. Use suitable protective packaging and retain proof of postage.

Refund timing

Eligible refunds are made within 14 days after we receive the returned goods or acceptable evidence that they were sent back, whichever is earlier. We refund the price paid and the cost of our least expensive standard delivery option. Extra delivery costs for an upgraded service are not refundable unless required by law.

Faulty or incorrect goods

If goods are faulty, not as described or not fit for purpose, contact us promptly. Depending on the circumstances, UK law may entitle you to a refund, repair or replacement. Sale items have the same statutory rights as full-price items.